Terms and conditions
This document clarifies the standard sales and payment provisions Norstat uses.
Payment
All bills of sale from Norstat have a 15 days’ leniency period. Late payment incurs an additional debit of repo rate + 8 percentage points (per annum). Large projects (>15 000 EUR) will be invoiced in advance with 50% of the agreed amount at signed contract, and the remaining 50% at the completion of the project or transfer of data. A monthly billing is possible if the project exceeds 2 months, though this is only possible through agreement.
The quote is based on the exchange rate at the date of the offer. Norstat has the right to renegotiate/adjust the offer should the exchange rate fluctuate by more than 5% from the date of the offer.
The extension and validity of an offer
All written and vocal offers from Norstat are valid for 1 month from the date it was given unless otherwise agreed upon. All tasks performed beyond what is stated in the original offer will be billed on an hourly basis at current Norstat rates in agreement with the client. Norstat reserves the right to renegotiate the agreed price if the project is extended or the bid was made based on missing or incomplete information from the client.
Cancellation or delays
At a cancellation of an agreed upon project the client will be billed 10% of the agreed price and the actual costs run up by the given date. At a delay of a project or project elements, the extra costs this results in for Norstat will be added to the bill. This also concerns any extra costs which occur from poor selections supplied by the client.
Confidentiality
A mutual confidentiality will exist between the parties regarding projects, trade secrets, concepts and products. This also includes all information which is not common knowledge but is made available to the other party in connection with a project.
Respondent information
You will not solicit, collect, detect, use or disclose any personally identifiable information related to survey respondents. Personally identifiable information includes names, addresses, geographic locations, telephone numbers, account numbers, medical information, license numbers, vehicle numbers, device identifiers, ISP identifiers, machine identifiers, serial numbers, URLs, IP addresses, personal photographic or other identifiable images, and any other unique identifying number, characteristic or code.
The client warrants that no personal data will be collected through questionnaires customized by the client, cookies placed by the client, or by other measures implemented by the client in connection with the services or products delivered by Norstat subject to these terms. Any cookies placed by the client in the survey respondents’ devices shall only be used for optimization of the user experience related to the survey, and not for any other purposes. The client is responsible for informing the respondents in accordance with the applicable legislation, of its placement of cookies, the information collected by the cookies and the intended purpose of the use of such information by the client